Brentech Data Systems Quality Policy
The objective of Brentech Data Systems is to Design, Develop, Implement, Train and Support Software Applications and Business Systems.
In order to achieve this objective, the company will maintain an effective and efficient Quality Management System based upon the requirements of ISO 9001:2015.
Our Quality Management System
In particular, the company will:
- Monitor and measure the effectiveness of its business processes and objectives through Management Reviews and the Internal Audit Process.
- Monitor customer satisfaction through informal Customer Feedback and Helpdesk analysis and set objectives for continual improvement.
- Analyse the causes of any complaint or problem and take appropriate action to prevent recurrence.
- Select and work closely with Suppliers who enable the company to create and deliver a reliable performance.
- Recruit employees who are customer focused and support them with appropriate training and systems to ensure their competence always meets the company's requirements.
- Provide a work environment that promotes the well-being of its employees, and encourage positive teamwork.
- Encourage all employees to identify problems and make suggestions to improve all aspects of the company's products/services and business processes.
- Ensure that all employees are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System.
- Ensure that the company complies with all necessary regulatory and legal requirements.
The continual improvement of the effectiveness of the company's Quality Management System is fundamental to the success of its business and must be supported by all employees as an integral part of their daily work.